Refund & Return Policy

Every GiftKida product is made to order with your photos or text, so we cannot take it back for a change of mind. We do put it right if it arrives damaged or defective. This page explains what counts, how to tell us, and what happens next.

Why we cannot accept change-of-mind returns

A personalised frame, collage, print or card carries your own photos, names or text, so it cannot be sold to anyone else. Please check your photos, spelling and layout in the preview before you pay.

Damaged or defective products

Contact us within 7 days of receiving your order, by email at [email protected] or by phone or WhatsApp on +91 9529240029. Send a clear photo of the item and the packaging, and your order number. We will confirm the next step with you.

What helps us sort it out quickly

Keep the packaging until we have replied. Photograph the whole item and any damage, and the outer box if it was damaged in transit. Include your order number and the name and phone number used for the order.

Refunds

When we approve a refund, we process it within 24 hours of verifying the returned item.

Cancelling an order

You can cancel within 24 hours of placing the order. After that, production may already have started and we may not be able to cancel.

Delivery

For delivery times and charges, see the shipping policy. To follow an order, use track order.

Related help

The FAQs answer common questions on photo quality and frame sizes. If your print looks soft, read why uploaded files print blurry; the size guide helps you pick between 8 × 12 and 12 × 18 inch frames before you order.

Contact us

Email [email protected] or call or WhatsApp +91 9529240029. You can also use the contact page.